Cancellation & Returns Policy 

Cancellations:

If you would like to cancel your order before its been dispatched from our fulfillment center, please write to us at intragroups@gmail.com with your order details. We will cancel the order without any extra fees, in case of prepaid orders please contact us to create your new order and adjust the amount that you already paid.

In transit orders cannot be cancelled, any COD order cancelled in transit, we shall be liable to recover to and fro shipping charges from you in future. We also make use of technologies which update such non accepted orders and may affect your COD score used by hundreds of websites in India for sending COD order.

Returns / Replacements:

For Garments :

If you are not satisfied with a product that you have purchased on the Intra Kids website, you have an option to raise return/replacement request within 3 days of delivery of product.

For other products :

There is no return or replacement allowed except for damaged items.

Procedure:

To raise return/replacement requests, kindly whatsapp us on 9980614524 along with reason for return/replacement request. Please note that we may ask for photo or videos of the product to approve your request. So, kindly take photos/record videos while unboxing the order.

Please ensure that the product is returned with its original packing, box (if any),bill and any other material that came along with the product. The returned product must be in unused condition.

Please note that for both returns and replacements, there will be an appropriate shipping fee and actual two way shipping charges will be applicable.

Please note that the Intra Kids exchange and repair policy is applicable only in India. Unfortunately, at this time we do not accept returns, refunds and exchanges outside of India. In the unlikely event that a product requires a repair within the warranty period, please contact us at intragroups@gmail.com. In most cases, you will be expected to return the product by courier at your cost to an address in India.

Refunds :

Refunds will only be given in the form of store credit or discount coupon of agreed refund value.